1. Your Products (only purchased on the Website Kugoo-scooter.com) are warranted against defects in materials and workmanship for a period of twelve (12) months(Except the battery)
  2. Battery warranty is 6 month.


We can refund your payment if your order has not begun to been processed.

We don't refund your order once the products you have ordered are being built.

We don't refund after your order has shipped out.

We don't refund when there is an issue with the product you received, rather we fix the scooter in accordance with our warranty and send you free replacement parts (in certain cases you might need to cover the shipping cost for it).

We don't accept returns.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at market@kugoo-scooter.com

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. But you need let us know before we ship out the order.

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.