KUGOO Shipping and Delivery Policy

SHIPPING AND DELIVERY

All products available on kugoo-scooter.com are shipped directly from the manufacturer's warehouses (Kugoo) located in Europe. We offer international express courier (DPD or GLS or DHL) ensuring a fast and reliable service with delivery within 5-7 working days (barring unforeseen circumstances).

COSTS

Shipping costs are already included in the price of the products (unless otherwise specified).

There are no additional costs, the products have already been cleared through customs, therefore the prices of the products already include all import costs (taxes, customs duties).

SHIPPING AND DELIVERY TIMES

The product is dispatched within 48 hours (working days) after payment verification. The package will be delivered in 5-7 days  (working days) from the shipping confirmation(EU countries), except for islands and other remote areas, where the delivery time can be longer.  Due to Brexit, shipping to the UK takes about 8-10 working days. We don't ship on weekends and public holidays.

During particular periods (Christmas or similar holidays, Sales, Black Friday, Cyber Monday, etc.), the processing of orders may be delayed. In addition to the above, we will try our best to ensure your order can be shipped on time.

TRACKING

When the package is sent from the Manufacturer's warehouses, an email is sent with the tracking code. The customer can use the code on the DPD or GLS or DHL website to obtain information on the location of the parcel and the expected delivery time. The tracking code is activated within a few hours of the order being dispatched, in some cases within one day at the most. We will notify you of any delays.

DELIVERY

If the package is damaged or shows signs of tampering, we advise the customer to sign with reservation (or refuse the package) at the time of delivery and to contact us immediately.